Rates and Price Variations: We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
Deposits: Bookings of $1000 or less, or bookings travelling within 45 days will be required to pay the full amount at the time of confirmation. Bookings over $1000 or travelling more than 45 days out will be required to pay a deposit of $200 per room at the time of confirmation. The appropriate amount will automatically be debited to the credit card provided. Any booking not deposited with us by this time will automatically cancel without notification. Deposit conditions for certain accommodation and tour products may vary, these are listed on the individual page. We will advise you in writing of these conditions at the time of booking. Bookings over Christmas and New Years (Festive Season) require a non refundable deposit of between $300 & $500, and final payment 60 days prior, as this it non refundable under any circumstances travel insurance is strongly recommended.
Bookings made less than 45 days prior to travel: Bookings made within 45 days of travel must provide a credit card guarantee at the time of booking, if the booking is available exactly as requested full payment will automatically be taken.
Final Payment: Final payment is due 45 days prior to travel date. No vouchers will be issued until final payment is received in our office. Final payment conditions for certain accommodation and tour products may vary, these are shown on the individual pages. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.
Card Fees: Please note that a card fee will be applied automatically to credit card payment amounts:
1.98% - Mastercard, Visa; 3% - Diners, American Express.
Cheque payments: Will only be accepted for bookings travelling outside 50 days.
Payments made by cheque or direct deposit do not attract any fees.
Standard Cancellation Policy:
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- Bookings cancelled inside 30 days - Non refundable
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- Deposited bookings cancelled 30 or more days prior to travel - Deposit is non refundable PLUS you will be charged any cancellation fees that are levied by the supplier
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- Fully paid bookings cancelled 30 days or more prior to travel - Deposit PLUS any fees levied by the supplier are non refundable
American Express refunds will be less 3% as American Express keep the credit card fee. All other card companies refund the fee.
Flight Cancellation Policy:
Flight Bookings are totally non refundable or transferable
Cancellations must be in writing and should be addressed to the consultant handling the booking.
If a credit has been approved it is valid for 6 months from the date the cancellation was made.
Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.
Amendment Fees: Any amendments made to confirmed bookings will incur a fee. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airline.
Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.
Refunds: All refund requests must be in writing, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. A $50 processing fee applies to all approved refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.
Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to JC Travel during the event to allow us an opportunity to rectify the situation or provide assistance.
Validity of Rates: Prices are valid for the dates indicated.
Currency: All rates are quoted in Australian Dollars, or as otherwise indicated.
Payment Options: You can fax through your credit card details to us, send a cheque or make a direct deposit. Please visit our payments page for more details.
Travel Insurance: It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s).
Accommodation: Accommodation is as specified in the accommodation section of our web sites. All costs are shown in Australian dollars, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases JC Travel Professionals checks availability once we receive the booking request.
Check In / Check Out Times: These vary according to operator. Generally your accommodation check in is 2pm and check out 10am. Please note that most properties will require a credit card authorisation on check-in and may need to see photo identification. In the instance that you don’t have a credit card usually a cash bond will be required.
Accommodation Ratings: Are based on our own inspections and some in conjunction with existing AAA (Australian Automobile Association) ratings. Our ratings are for guidance only and are not to be construed as AAA endorsement.
Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 72 hours from issue date.
Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product. Rates do not include Marine Park taxes, as this must be paid direct to the operators.
